Extremely disappointed and annoyed. I booked at 9am for a 5pm same day appointment. I got a confirmation from Bokadirekt soon after and when I showed up, the salon was closed. When I called, I was told it was closed earlier that day (4pm instead of 6pm). I don’t understand why I was not informed earlier (it doesn’t take much, a text, a call, email). Big waste of my time as I traveled into the city just for this, and back again, empty handed.